Shipping & Delivery Policy
Last updated: 4 September 2026
How we supply equipment
Water Filtration Sydney (ABN 98 700 073 016) is a supply-and-install business, not an online store. There is no shopping cart on this website and you cannot buy equipment here. In almost every case we bring the equipment to your property ourselves and install it on the day, so there is no separate delivery for you to arrange, wait in for, or pay for.
Delivery of equipment as part of an installation is included in your quoted price. You are not charged a separate freight fee unless your quote says so.
Lead times
Common systems and cartridges are held in stock or available from our suppliers within a few business days, and we normally book the installation for the first date that suits you once stock is confirmed.
Special-order, commercial and imported items take longer. Where an item is not immediately available we will tell you the expected lead time before you accept the quote, and again if it changes. Lead times quoted by manufacturers and freight carriers are estimates and are not guaranteed by us.
Where we deliver and install
We install across Sydney Metro, Greater Sydney and regional New South Wales. See our service areas. We do not install outside New South Wales.
For addresses well outside our usual area, a travel component may apply. It will be shown on your quote before you accept it, never added afterwards.
Replacement cartridges sent by post
Where you have an existing system we have installed and you would rather change a cartridge yourself than book a service visit, we can post cartridges to you within Australia by arrangement. This is offered case by case, not as a general mail-order service.
Where we do agree to send cartridges:
- Freight is charged at cost and confirmed with you before dispatch.
- We dispatch within 2 business days of payment, and delivery then depends on the carrier, typically 2 to 7 business days depending on your location.
- We will send you tracking details where the carrier provides them.
- Fitting a cartridge yourself does not affect the warranty on our installation labour, provided the system itself is not otherwise altered.
Access and delivery to site
You must give us safe, clear access to the installation area at the agreed time. Larger whole-house systems and tanks need room to be carried in and set down. If we attend with equipment and cannot deliver or install because access is unavailable or the site is not ready, we may charge a call-out fee for the wasted attendance, and we will tell you the amount before we attend.
Someone aged 18 or over must be at the property for the installation.
Risk and title
Risk in equipment passes to you when it is installed at your property, or on delivery where equipment is delivered separately. Title does not pass until we have been paid in full. See our Terms of Sale.
Damaged or incorrect deliveries
Check goods on arrival where you can. If a posted item arrives damaged, or is not what was ordered, tell us within 7 days at quote@waterfiltration.sydney or 0421 601 540 and keep the packaging. We will arrange a replacement at no cost to you. Nothing here limits your rights under the Australian Consumer Law.
International shipping
We do not ship outside Australia.
Contact
Water Filtration Sydney · ABN 98 700 073 016 · Sussex St, Sydney NSW 2000
0421 601 540 · quote@waterfiltration.sydney