Customer Services

A filtration system is not a one-off purchase. It needs cartridges, it occasionally needs attention, and it comes with a warranty you may need to use years from now. This page is the map of everything that happens after installation day.

Reaching us

• Phone, bookings and quotes: 0421 601 540, 7am to 5pm Monday to Saturday.
• Phone, emergencies: 0421 601 540, 24 hours, seven days. See emergency callouts.
• Email: quote@waterfiltration.sydney, answered within one business day.
• Online: the contact form.

If water is coming out where it should not be, turn it off at the isolation valve or the meter and call rather than email. We answer emergency calls 24 hours.

Booking a service or cartridge change

Call or email with your installation address and we will find your job file, tell you which cartridges your system takes, and book a time. We service systems we installed and systems we did not.

We can also remind you when your cartridges are due, based on your system and your water. Ask us to put you on reminders and we will, and we will stop the moment you tell us to. See how we handle your details.

Warranty claims

Lifetime warranty on our installation labour, manufacturer's warranty on the equipment. You do not need to deal with the manufacturer yourself. We handle the claim. How to lodge one, and what is and is not covered, is set out on our Returns & Refunds page.

Your records

We keep the quote, the invoice, the equipment and cartridge details, and the service history for every job. You can ask us for a copy at any time. See your records for what we hold and how to get it.

Quotes and new work

Adding a second system, moving an existing one, or fitting out a new property? Same process as the first time: ask for a quote, free and with no obligation. Existing customers do not go to the back of the queue.

Moving house

Tell us and we will update the address we hold, so reminders and warranty records follow you rather than going to the new owner. Our labour warranty attaches to the installation at the property, not to you personally, so if you leave the system behind it stays covered for whoever lives there. If you want a system removed and refitted at a new address, we can quote that as a job.

Something wrong?

Tell us early and directly. Our complaints process sets out exactly what we will do, the timeframes we hold ourselves to, and where to escalate if we cannot resolve it.

Practical help

For troubleshooting (pressure, taste, noise, a slow reverse osmosis tap), start with Help & Support. For general questions about systems, costs and servicing, see the FAQs.

Water Filtration Sydney · ABN 98 700 073 016 · NSW Licence No. 358626C